Privacy Policy
Introduction
This Privacy Policy outlines Raanu Experiences (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.raanu.fi] (" Site "), or otherwise share personal information with us (collectively: " Users ").
By using our website or services, you agree to the practices outlined in this policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
This Privacy Policy outlines Raanu Experiences (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.raanu.fi] (" Site "), or otherwise share personal information with us (collectively: " Users ").
By using our website or services, you agree to the practices outlined in this policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
What Information Do We Collect?
We collect the following types of data:
Non-Personal Information: This includes un-identified and non-identifiable data collected during your use of the Site. It may include aggregated usage data, such as pages viewed, clicks, and browsing actions, as well as technical information like your browser type, operating system, language preferences, and access times. This data helps us improve the functionality and performance of our Site.
Personal Information: Data you provide, such as your name, email address, phone number, payment details, and geolocation.
How Do We Use Your Data?
We use your information for purposes including:
Service Delivery: Managing bookings, processing payments, and responding to inquiries.
Marketing: Sending newsletters and offers (with your consent).
Analytics: Understanding site usage through tools like Google Analytics to improve user experience.
Safety and Legal Obligations: Ensuring compliance with applicable laws and resolving disputes.
We may share your data with trusted service providers, such as payment processors and analytics tools, to facilitate these purposes. These providers must comply with data protection regulations.
We collect the following types of data:
Non-Personal Information: This includes un-identified and non-identifiable data collected during your use of the Site. It may include aggregated usage data, such as pages viewed, clicks, and browsing actions, as well as technical information like your browser type, operating system, language preferences, and access times. This data helps us improve the functionality and performance of our Site.
Personal Information: Data you provide, such as your name, email address, phone number, payment details, and geolocation.
How Do We Use Your Data?
We use your information for purposes including:
Service Delivery: Managing bookings, processing payments, and responding to inquiries.
Marketing: Sending newsletters and offers (with your consent).
Analytics: Understanding site usage through tools like Google Analytics to improve user experience.
Safety and Legal Obligations: Ensuring compliance with applicable laws and resolving disputes.
We may share your data with trusted service providers, such as payment processors and analytics tools, to facilitate these purposes. These providers must comply with data protection regulations.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
Your Rights
You have the right to:
Access the data we hold about you.
Correct or update inaccurate data.
Request deletion of your data where legally permissible.
Restrict or object to processing under certain circumstances.
Receive your data in a portable format.
Opt out of marketing communications at any time.
To exercise these rights, please contact us at info@raanu.fi. We aim to address requests within 30 days.
You have the right to:
Access the data we hold about you.
Correct or update inaccurate data.
Request deletion of your data where legally permissible.
Restrict or object to processing under certain circumstances.
Receive your data in a portable format.
Opt out of marketing communications at any time.
To exercise these rights, please contact us at info@raanu.fi. We aim to address requests within 30 days.
Data Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Data Security
We take great care in implementing and maintaining the security of the Site and your information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
We take great care in implementing and maintaining the security of the Site and your information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Data Transfers Outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Marketing Communications
We may send promotional emails or offers about our services. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly. Note that essential communications (e.g., booking confirmations) will still be sent even if you opt out of marketing.
We may send promotional emails or offers about our services. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly. Note that essential communications (e.g., booking confirmations) will still be sent even if you opt out of marketing.
Updates to This Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy. Changes take effect immediately upon posting. Please check this page regularly for updates.
Last Modified: [2.1.2025]
We reserve the right to periodically amend or revise the Privacy Policy. Changes take effect immediately upon posting. Please check this page regularly for updates.
Last Modified: [2.1.2025]
Contact Us
For questions or concerns, contact us at:
Email: info@raanu.fi
Phone: +358 442630866
For questions or concerns, contact us at:
Email: info@raanu.fi
Phone: +358 442630866